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An Amazon customer reportedly tried to return an item directly to Jeff Bezos during a question-and-answer session – Business Insider

  • Amazon CEO Jeff Bezos was asked an unusual question at the company’s annual shareholders conference on Wednesday, according to tweets from reporters at the meeting.
  • During the question-and-answer session, an unnamed shareholder and customer apparently tried to return a package directly to Bezos.
  • Bezos took the unusual happenstance in stride.
  • Visit Business Insider’s homepage for more stories.

Between Amazon lockers, physical stores, Kohl’s locations, and pickup centers, Amazon has more ways to return goods in person than ever.

Unfortunately, you still can’t exactly submit them directly to CEO Jeff Bezos.

That’s apparently what one customer and shareholder tried to do during Amazon’s annual shareholder meeting on Wednesday, according to tweets from GeekWire reporter Todd Bishop and Bloomberg reporter Matt Day.

The customer reportedly told Bezos during a question-and-answer session that she tried to make a return four times and just couldn’t make it happen. So that’s why she came to ask the big boss.

Read more: Here’s what it’s like to use an Amazon pickup location that’s essentially a better version of the post office

Bezos took the odd “question” in stride, Bishop reported.

“My apologies that you had to use this unusual venue to accomplish what should have been a routine task,” Bezos replied, according to Bishop. “Anybody else have anything they need to return?”

Amazon did not immediately respond to Business Insider’s request for comment for this story.

It must be said that returns to Amazon are usually done through the company’s website or mobile app. Customers answer a few questions about why they are returning the item, and, if it’s a discretionary return, they pay a shipping fee to send it back to the company.

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